Terms & Conditions – jilko Casino

1 Acceptance of Terms

1.1 These Terms apply to all use of jilko's website, mobile site, applications, gaming software, and any associated services (collectively, the "Platform"). Accessing any part of the Platform constitutes your acceptance of these Terms.

1.2 jilko reserves the right to amend these Terms at any time. Continued use of the Platform after any amendment constitutes acceptance of the revised Terms. Players are encouraged to review these Terms periodically. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

1.3 These Terms are supplemented by jilko's Privacy Policy, Responsible Gaming Policy, and any game-specific rules or bonus terms published on the Platform. In the event of a conflict between these Terms and any supplementary documents, these Terms shall prevail unless the supplementary document expressly states otherwise.

2 Eligibility

2.1 Age Requirement. You must be at least twenty-one (21) years of age to register for or use jilko's services. This is a strict legal requirement under PAGCOR regulations governing online gaming in the Philippines. By registering, you represent and warrant that you are 21 years of age or older.

2.2 Jurisdictional Restrictions. The jilko Platform is intended for use by players located in the Philippines. It is your sole responsibility to ensure that accessing and using jilko's services is lawful in your jurisdiction. jilko accepts no liability for your use of the Platform in jurisdictions where online gaming is prohibited or restricted.

2.3 Ineligible Persons. The following individuals are not eligible to register or hold an account on jilko: (a) persons under 21 years of age; (b) employees, contractors, directors, or agents of jilko or its affiliated entities, including immediate family members living in the same household; (c) persons who have been self-excluded from jilko or any other PAGCOR-licensed gaming platform; (d) persons who have been identified as problem gamblers by PAGCOR or any recognized responsible gaming authority.

3 Account Registration

3.1 To access jilko's real-money gaming services, you must register a player account. Each individual is permitted to register and maintain only one (1) account. Registering multiple accounts — whether using the same or different personal information — is strictly prohibited.

3.2 During registration, you must provide accurate, current, and complete information, including your legal name, date of birth, Philippine mobile number, and email address. You are obligated to update your account information promptly if any details change.

3.3 KYC Verification. jilko is required under PAGCOR regulations to verify the identity of all players before processing withdrawals. You must submit a valid, government-issued Philippine identification document (PhilSys National ID, UMID, Passport, or Driver's License) and a current selfie for identity verification. jilko may request additional documentation at any time at its sole discretion.

3.4 You are responsible for maintaining the confidentiality of your account login credentials. You must not share your username, password, or OTP codes with any third party. jilko accepts no liability for losses or damages arising from unauthorized access resulting from your failure to maintain credential security.

3.5 You must notify jilko immediately via live chat or at [email protected] if you suspect unauthorized access to your account.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods. jilko accepts deposits and processes withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are denominated in Philippine Peso (₱ / PHP). Minimum deposit: ₱100. Minimum withdrawal: ₱200.

4.2 Deposit Processing. GCash and PayMaya deposits are typically credited to your jilko wallet instantly. Bank transfer deposits are credited within thirty (30) minutes during business hours. jilko is not responsible for delays caused by your payment provider's processing systems.

4.3 Withdrawal Processing. Withdrawals to GCash and PayMaya are typically processed within thirty (30) minutes. Bank transfer withdrawals are typically processed within one (1) to three (3) business hours. jilko reserves the right to extend processing times for security verification purposes, particularly for large withdrawals or accounts that have not completed KYC.

4.4 Anti-Money Laundering. In compliance with Philippine anti-money laundering (AML) laws and PAGCOR requirements, jilko may require additional documentation for large or unusual transactions. You must only deposit funds from payment accounts registered in your own name. Third-party deposits are strictly prohibited.

4.5 jilko reserves the right to suspend withdrawal requests pending satisfactory completion of identity and source-of-funds verification. jilko will communicate any such holds to the affected player within forty-eight (48) hours.

5 Bonuses & Promotions

5.1 jilko may offer bonuses, free bets, cashback offers, and other promotions to players from time to time. All bonuses are subject to specific terms and conditions that will be communicated at the time of the offer, including wagering requirements, eligible games, minimum odds, and expiry periods.

5.2 Bonus funds are credited to a separate bonus wallet and are subject to wagering requirements before they can be converted to withdrawable real-money funds. The applicable wagering requirement multiplier will be stated in the specific bonus terms.

5.3 jilko reserves the right to withdraw, modify, or cancel any bonus offer at any time without prior notice. In the event of technical errors or incorrect bonus crediting, jilko reserves the right to recover incorrectly granted bonus funds from a player's account.

5.4 Bonuses are non-transferable and may not be exchanged for cash. Only one bonus promotion may be active per account at any given time unless the specific bonus terms state otherwise.

6 Gameplay Rules

6.1 All games offered on jilko operate under independently certified rules. Game outcomes are determined by certified Random Number Generator (RNG) systems for electronic games, or by live dealers operating under verified procedures for live dealer games. All RNG certifications are conducted under standards approved by PAGCOR.

6.2 In the event of a disconnect, system failure, or technical error during a game round, jilko's system logs will be used to determine the outcome of the affected round. jilko's decision in such matters is final. In cases where a fair determination cannot be made, any wager placed on the affected round will be voided and the stake returned to the player's account.

6.3 jilko reserves the right to void bets placed in circumstances that constitute obvious errors, including but not limited to: incorrectly stated odds, system malfunctions, or bets placed outside the valid betting window for an event.

7 Prohibited Conduct

7.1 The following conduct is strictly prohibited on the jilko Platform. Violation of any of the following may result in immediate account suspension, forfeiture of balances, and referral to PAGCOR or law enforcement authorities:

• Using automated bots, scripts, software, or AI tools to place bets or interact with the Platform;
• Exploiting software bugs, glitches, or errors for financial gain;
• Collusion with other players to manipulate game outcomes or exploit bonus terms;
• Using stolen, fraudulent, or unauthorized payment instruments;
• Providing false, misleading, or fraudulent information during registration or KYC;
• Engaging in any form of money laundering, fraud, or other criminal activity through the Platform;
• Opening accounts on behalf of another person, or allowing another person to operate your account;
• Circumventing self-exclusion or responsible gaming restrictions through duplicate accounts or other means.

8 Suspension & Termination

8.1 jilko reserves the right to suspend or permanently close any player account at any time, with or without prior notice, where jilko determines in its reasonable discretion that: (a) the player has violated these Terms; (b) the account poses a security, fraud, or AML risk; (c) PAGCOR or a competent authority requires jilko to do so.

8.2 Where an account is suspended or closed due to a breach of these Terms, jilko may, at its discretion, forfeit any bonus balances and withhold real-money balances pending investigation. Real-money balances not found to be proceeds of prohibited conduct will be returned to the player's registered payment method following the conclusion of any investigation.

8.3 Players may voluntarily close their jilko account at any time by contacting live chat support. Any real-money balance remaining at the time of voluntary account closure will be processed as a withdrawal to the player's registered payment method within five (5) business days, subject to KYC completion and applicable bonus wagering requirements.

9 Limitation of Liability

9.1 To the maximum extent permitted by applicable Philippine law, jilko shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to: loss of winnings, loss of data, business interruption, or any financial loss arising from connection failures, payment processing delays, or system errors beyond jilko's reasonable control.

9.2 jilko's total aggregate liability to any player for any claim arising from use of the Platform shall not exceed the total net deposits made by that player in the thirty (30) days immediately preceding the event giving rise to the claim.

9.3 jilko makes no warranty, express or implied, that the Platform will be available without interruption or error at all times, or that any technical issues will be corrected within a specific timeframe. Scheduled maintenance windows will be communicated to players where reasonably practicable.

10 Responsible Gaming

10.1 jilko is committed to providing a safe gaming environment and actively supports responsible gambling practices. The Platform provides the following responsible gaming tools, all accessible free of charge via account settings: deposit limits, loss limits, session time alerts, cooling-off periods, and self-exclusion.

10.2 Self-Exclusion. Players who wish to exclude themselves from jilko may request self-exclusion by contacting live chat or emailing [email protected]. Self-exclusion periods of thirty (30) days, ninety (90) days, six (6) months, one (1) year, or permanent exclusion are available. During a self-exclusion period, the player's account will be suspended and all marketing communications will cease.

10.3 jilko enforces the 21+ age restriction at registration through declaration and during KYC through identity document verification. Persons found to be under 21 years of age will have their accounts immediately closed and any real-money balance (excluding winnings on bonus funds) returned.

10.4 For more information on jilko's responsible gaming program, please visit our Responsible Gaming page.

11 Privacy

11.1 jilko collects, stores, and processes personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and jilko's Privacy Policy. By registering an account, you consent to jilko's collection and processing of your personal data as described in the Privacy Policy.

11.2 jilko will not sell your personal data to third parties. Personal data may be shared with PAGCOR and other regulatory or law enforcement authorities as required by applicable Philippine law, and with payment processors and KYC service providers strictly as necessary to operate the Platform.

11.3 For full details on data collection, storage, and your rights as a data subject under Philippine law, please refer to jilko's Privacy Policy.

12 Changes to Terms

12.1 jilko reserves the right to update or modify these Terms at any time. Where changes are material, jilko will notify registered players via the email address on record at least seven (7) days before the changes take effect, unless the changes are required immediately by law, regulation, or PAGCOR directive.

12.2 Your continued use of the Platform after the effective date of any revision to these Terms constitutes your acceptance of the revised Terms. If you disagree with any revised Terms, you may close your account as described in Section 8.3.

13 Governing Law & Dispute Resolution

13.1 These Terms and any dispute arising out of or in connection with your use of jilko's Platform shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

13.2 In the event of a dispute between you and jilko, you agree to first contact jilko's customer support team at [email protected] and attempt to resolve the dispute informally. jilko will respond to dispute notifications within five (5) business days.

13.3 If a dispute cannot be resolved informally within thirty (30) days, either party may escalate the matter to PAGCOR's dispute resolution mechanisms as applicable under jilko's operating license. Unresolved disputes may be referred to the competent courts of the Republic of the Philippines.

13.4 Contact: For all Terms-related inquiries, contact jilko's support team via live chat at jilko.vip or at [email protected]. jilko's support team is available 24 hours a day, 7 days a week.